Frequently Asked Questions
Everything you need to know about our anti-theft bags and travel gear.
What makes Pacsafe bags different from regular backpacks?
Pacsafe bags are engineered with patented anti-theft technology, including eXomesh slashguards, Roobar locking systems, and RFIDsafe blocking pockets to protect your belongings and identity.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days. International shipping varies by destination but generally arrives within 7-14 business days. Tracking is provided for all orders.
What is your return policy for items purchased online?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that sale items may be subject to different terms.
Are Pacsafe products covered by a warranty?
Yes, we offer a 2-year limited warranty on our bags and luggage, covering manufacturing defects in materials and workmanship from the date of purchase.
How should I clean and maintain my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this may damage the internal anti-theft mesh and hardware.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.